Privacy Policy

Effective Date: January 1, 2025

Master Your Voice ("we," "our," or "us") operates the website technovaris.pro and provides professional interview coaching, public speaking training, and oratory skills development services in Osaka, Japan. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

We are committed to protecting your privacy and ensuring transparency about our data practices. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request information
• Register for coaching sessions or consultations
• Subscribe to our newsletter or blog updates
• Communicate with us via email or phone
• Participate in surveys or feedback requests

This information may include:

• Full name (first and last name)
• Email address
• Phone number
• Mailing address
• Service preferences and interests
• Communication preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits
• Device identifiers and characteristics

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Analyze traffic patterns and improve our services
• Deliver personalized content and advertisements
• Measure the effectiveness of our marketing campaigns

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

2. How We Use Your Information

We use the collected information for various purposes, including:

2.1 Service Delivery

• Processing and responding to your inquiries and consultation requests
• Scheduling and managing coaching sessions
• Providing personalized coaching recommendations
• Delivering educational content and resources
• Processing payments and maintaining transaction records

2.2 Communication

• Sending service-related notifications and updates
• Responding to your questions and support requests
• Delivering newsletters and promotional materials (with your consent)
• Conducting surveys and gathering feedback
• Informing you about new services, special offers, and events

2.3 Website Improvement and Analytics

• Analyzing website usage patterns and trends
• Improving website functionality and user experience
• Testing new features and services
• Troubleshooting technical issues
• Conducting market research and business analysis

2.4 Legal and Security Purposes

• Complying with legal obligations and regulations
• Protecting against fraud and unauthorized access
• Enforcing our terms and conditions
• Resolving disputes and preventing abuse
• Maintaining the security and integrity of our systems

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Website hosting and maintenance providers
• Email delivery and communication platforms
• Payment processors and financial institutions
• Analytics and marketing service providers
• Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders, warrants)
• Requests from government authorities
• Protection of our legal rights and property
• Investigation of potential violations of our policies
• Prevention of fraud, security threats, or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and the choices you may have regarding your information.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing or direct us to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and firewalls
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your data using industry-standard practices.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used, and machine-readable format.

5.2 Correction and Update

You may request correction of inaccurate or incomplete personal information we maintain about you.

5.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions (e.g., records we must retain for legal or accounting purposes).

5.4 Objection and Restriction

You may object to or request restriction of certain processing activities involving your personal information.

5.5 Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

5.6 Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by applicable law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The nature of the information collected
• The purpose for which it was collected
• Legal, accounting, or regulatory requirements
• The need to resolve disputes or enforce agreements

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. International Data Transfers

Our business operates in Osaka, Japan. If you access our website or services from outside Japan, please be aware that your information may be transferred to, stored, and processed in Japan or other countries where our service providers operate. These countries may have data protection laws different from those in your country of residence.

By using our services, you consent to the transfer of your information to Japan and other countries as necessary for service delivery. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

8. Children's Privacy

Our services are intended for adults and professionals seeking communication coaching. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 16, please contact us immediately.

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit or use. Your interactions with these third parties are governed by their respective privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will:

• Update the "Effective Date" at the top of this policy
• Post the revised policy on our website
• Notify you of material changes via email or prominent website notice (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Google Ads Compliance

In compliance with Google Ads policies, we explicitly state:

• We collect and use personal information as described in this policy
• We implement appropriate security measures to protect collected data
• We share information only as described in this policy
• Users have rights regarding their personal information as outlined above
• Users may contact us with privacy-related questions or concerns

12. Contact Us